About Julie
I have worked as a Customer Service Representative for 6 years. My experience includes working as an inbound and outbound caller, email responder and chat operator. I have also been responsible for handling customer complaints and escalations. The experience I have gained from working as a Customer Service Representative has prepared me to work as a Virtual Assistant. I learned how to communicate with others in person and over the phone, which is essential for this position. This experience helped me communicate effectively with my clients via email and phone calls.
In addition to my experience in customer service, I have grown my social media skills by taking a 7-day training on Social Media Management. This has given me an opportunity to learn more about content creation, graphic design tools like Canva and other social media platforms like Facebook and Instagram.
I am hardworking and possess a passion for learning new things and I have always looked forward to professional development opportunities that allow me to enhance my skills and grow professionally.
I have a strong commitment to customer satisfaction, as well as being a team player who is willing to go the extra mile to help your company succeed. I believe that my communication skills are key to providing excellent service to customers. In addition, I possess excellent interpersonal skills which enable me to handle difficult situations with ease.
Additional Information
Service Description
MY SERVICES:
CUSTOMER SERVICE
► Phone support
► Email support
►Chat support
VIRTUAL ASSISTANCE
► Spreadsheet Data Entry – entering data into business spreadsheets and ensuring its accuracy
► Calendar Management – ensuring that travel plans, meetings, appointments, and events are plotted in the office or team calendars.
► Personal Assistance - performing a variety of tasks, including but not limited to:
• Managing calendars and scheduling meetings
• Handling correspondence via email or phone calls
SOCIAL MEDIA MANAGEMENT
► Content creation
► Graphic designing
► Post scheduling
► Logo designing
► Basic video editing
► Engagement
APPOINTMENT SETTING
► Contact potential clients via phone, email, and social media to set up appointments
► Create a calendar of upcoming appointments for the team to work through
► Maintain open communication with the customer until their appointment is scheduled
Payment Description
Weekly payment on the first month - WiseTansfer/Paypal/Payoneer
I will accept bi-weekly payments once we build trust.