About Lacy
As a passionate freelancer with an insatiable drive to share my creativity, I have built my career on the foundation of trust, collaboration, and innovation. Over the years, I have honed my skills in various creative domains, ensuring that every project I undertake not only meets but exceeds expectations.
With over 6 years of professional experience in customer service, including extensive work in both call center and remote environments, I bring a diverse skill set and a proven ability to deliver exceptional support to customers. My journey began at Sitel of Augusta, where I honed my customer interaction skills. Notably, I was recognized as the 3rd Top Chat Agent in the State, an achievement that reflects my efficiency, communication skills, and dedication to high-quality service.
Over the past three years, I expanded my expertise through remote customer service roles with renowned companies such as Liveops, NexRep, Teladoc, and Nike. These positions allowed me to adapt quickly to different industries, platforms, and customer needs while maintaining high performance and professionalism. My technical experience includes proficiency in CRM software, ticketing systems, and chat tools, as well as the ability to troubleshoot and resolve customer issues effectively in real-time.
Some of the special qualities I bring to the table include strong multitasking abilities, attention to detail, and a knack for building rapport with customers. Being adaptable, I thrive in dynamic and challenging environments that require quick thinking and problem-solving capabilities.